Privacy Policy

1. INTRODUCTION

Your privacy is important to us, Celeste D’or Curve (“Celeste D’or Curve”, “we” or “us”). This Privacy Policy (Privacy Policy or Policy) outlines how your information is collected, used and disclosed when you access or use our Services. This information is collected, used and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection and use of information in accordance with this Policy.

2. WHAT INFORMATION DO WE COLLECT AND HOW IS IT COLLECTED?

We collect Personal Information, as defined in the Privacy Act 1988 (Cth), when you access or use our Services. The types of personal information we obtain depends on how you interact with our Site and use our Services.

2.1 Information provided by you

We collect information that you directly submit to us through our Services as well as through any other means used to contact us. The kinds of personal information we collect include:

  • Contact details including your name, address, phone number, and email address

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number

  • Account information including your username, password, security questions and other information used for account security purposes

  • Customer support information including the information you choose to include in communications with us

Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

2.2 Automatically collected Personal Information

We automatically record certain information from your device and its software when you access our Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies. Usage Data may include:

  • Device and browser information, including IP address, operating system, and browser type

  • Network connection information and internet service provider

  • Pages visited, features used, and navigation patterns on our Site

  • Date and time stamps of your visits

  • Geographical location data (country and city area) derived from your IP address


2.3 Personal Information collected via cookies

Our Services use cookies — small text files stored on your device — to recognise your device, remember your preferences, compile usage statistics, and personalise content. Cookies do not usually contain information that directly identifies you.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please be aware that removing or blocking cookies may negatively impact your user experience and may cause some features of the Services to work incorrectly or no longer be available.

2.4 Information obtained from third parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify

  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payments and fulfil orders

  • Analytics providers, including Google Analytics, Facebook Pixels, TikTok Pixels, and Pinterest Pixels

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

3. FOR WHAT PURPOSES DO WE COLLECT AND USE PERSONAL INFORMATION?

We collect your personal information for the following purposes, in accordance with the Australian Privacy Principles:

  • To provide the Services, including processing payments, fulfilling orders, and managing your account

  • To send notifications related to your account, purchases, returns, exchanges, or other transactions

  • To arrange for shipping and facilitate returns and exchanges

  • To send marketing, advertising and promotional communications by email, SMS, or post, where you have provided consent

  • To better tailor the Services and advertising on our Site and other websites

  • To detect, investigate or take action regarding possible fraudulent, illegal or malicious activity

  • To provide customer support and improve our Services

  • To comply with applicable legal obligations and enforce our Terms of Service

  • To protect or defend the Services, our rights, and the rights of our users or others

We will only use your personal information for the purpose for which it was collected, or a directly related secondary purpose, unless you have consented otherwise or as required by law.

4. HOW DO WE STORE AND PROTECT YOUR INFORMATION?

4.1 Storage of Personal Information

Your personal information is transferred and stored electronically via a secured SSL connection in secured, password-protected servers. We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure, in accordance with APP 11.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

4.2 Overseas disclosure

We may disclose your personal information to overseas recipients, including third party service providers located outside Australia. Before doing so, we take reasonable steps to ensure that such recipients do not breach the Australian Privacy Principles in relation to your personal information, in accordance with APP 8.

By providing your personal information to us, you acknowledge that we may disclose it to overseas recipients and that we may not always be able to ensure that such recipients handle your personal information in accordance with the APPs.

4.3 Retention of Personal Information

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies. We will take reasonable steps to destroy or de-identify personal information once it is no longer needed for the purposes outlined in this Policy.

5. TO WHOM IS YOUR PERSONAL INFORMATION DISCLOSED?

In certain circumstances, we may disclose your personal information to third parties. Such circumstances may include:

5.1 Service providers

We may disclose your personal information to vendors and third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping providers.

5.2 Business and marketing partners

We may share your personal information with business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

5.3 Corporate transactions

We may disclose your personal information in connection with a business transaction such as a merger, sale of assets, reorganisation, or acquisition of all or a portion of our business by another company or third party, or in the event of bankruptcy or dissolution.

5.4 Legal requirements

We may disclose your personal information to comply with any applicable legal obligations, including to respond to court orders, subpoenas, and similar requests from law enforcement or regulatory authorities.

5.5 With your consent

When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

We do not use or disclose sensitive information without your consent, except where required or authorised by law.

6. SMS MARKETING PROGRAMME

6.1 SMS Programme Description

By consenting to Celeste D’or Curve’s SMS marketing, you agree to receive recurring automated promotional and transactional text messages (e.g., order confirmations, shipping updates, cart reminders, and marketing offers) at the phone number you have provided. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies.

6.2 Spam Act 2003 Compliance

Our SMS marketing programme is governed by the Spam Act 2003 (Cth) and the Spam Regulations 2021. We are committed to full compliance with these laws:

  • Consent: All commercial SMS messages are sent only to recipients who have provided express or inferred consent in accordance with the Spam Act 2003.

  • Sender identification: Every SMS message will clearly identify Celeste D’or Curve as the sender, including our contact details.

  • Unsubscribe mechanism: Every commercial SMS will include a functional unsubscribe option. Opt-out requests will be processed within 5 business days.

  • Quiet hours: SMS messages will only be sent between 9:00 a.m. and 9:00 p.m. in the recipient’s local time.


6.3 New Zealand Customers

Our Australia account also serves customers in New Zealand. SMS messages sent to New Zealand recipients comply with the Unsolicited Electronic Messages Act 2007 (NZ), which includes requirements for consent, sender identification, and a functional opt-out mechanism in every commercial message.

6.4 Data Collection & Use

When you opt in to our SMS programme, we collect and use the following information:

  • Your mobile phone number

  • Your SMS consent status and opt-in date

  • Information related to your interactions with our text messages (e.g., delivery status, responses)

  • Browsing and shopping activity on our website, including items added to your cart (see Abandoned Cart section below)


6.5 Third-Party Data Sharing

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

6.6 Abandoned Cart SMS

This website uses cookies and similar tracking technologies to help keep track of items you place into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send you cart reminder messages via SMS. You may opt out of abandoned cart reminders at any time by replying STOP to any message you receive.

6.7 Opt-Out & Help

You can opt out of receiving SMS messages at any time by replying STOP to any message or by clicking the unsubscribe link included in our text messages. Opt-out requests will be processed within 5 business days. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you re-subscribe. For assistance, reply HELP to any message.

7. THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

8. CHILDREN’S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

9. YOUR RIGHTS

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

9.1 Summary of rights

  • Right of access (APP 12): You may request access to the personal information we hold about you. We will provide access within a reasonable time and may charge a reasonable fee to cover our costs.

  • Right to correction (APP 13): You may request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

  • Right to anonymity: Where lawful and practicable, you may interact with us anonymously or using a pseudonym.

  • Right to opt out of direct marketing: You may request that we stop using your personal information for direct marketing purposes at any time.

9.2 Exercising your rights

You may exercise any of these rights by contacting us using the contact details provided below. We will respond to your request within a reasonable time. We may need to verify your identity before providing a substantive response.

We will not charge you for making a request, though we may charge a reasonable fee for providing access to your personal information to cover our administrative costs.

10. COMPLAINTS

If you have complaints about how we handle your personal information, please contact our Privacy Officer in the first instance using the contact details below so that we can try to resolve the matter.

If you are not satisfied with our response, or we have not replied within a reasonable period (generally 30 days), you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au

  • Phone: 1300 363 992

  • Post: GPO Box 5218, Sydney NSW 2001

11. AMENDMENTS

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. CONTACT US

All requests for access or corrections to your personal information, complaints, and privacy enquiries should be directed to our Privacy Officer. If submitting a complaint, please provide full details and any supporting documentation:

  • By email at: support@au.celeste-dor.com

  • By contact form at: au.celeste-dor.com

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the APP entity responsible for your personal information.